#HaveYouRegisteredYourHashtag?

One of the things that amazes me about social media is how it can evolve in unexpected ways. Online information sharing sparks ideas for new ways to ‘do it better’ and often platform designers themselves are surprised by what occurs (at least, I imagine they’re surprised. I hope they’re surprised). The Twitter hashtag movement undoubtedly…

Expert is a Dirty Word

If there’s one word that’s derided – nay, spat on – by the social media community, it’s the term “social media expert”. I guess I have to yell at the outset here, that this is not a blog about my own capacities or some search for approval. I’m just amused by the massive backlash against…

Take a Pollyanna view

I talk to a lot of organisations about social media. So I tend to hear the same questions again and again. You can probably guess what sort of questions they are. I’ll write a FAQ list one day. But in the meantime, I want to share one of the most intriguing questions: “What happens if…