Take a Pollyanna view

I talk to a lot of organisations about social media. So I tend to hear the same questions again and again. You can probably guess what sort of questions they are. I’ll write a FAQ list one day. But in the meantime, I want to share one of the most intriguing questions: “What happens if…

Look at me when I’m talkin’ to you!

Mobile phone etiquette used to be all about whether to take a phone call during a meeting or restaurant meal. It was good fodder for late night comics and ammunition for disgruntled spouses at the dinner table. We debated when you should ignore a call, whether to turn your phone off or onto silent mode,…